Qmatic Group leads the market in customer journey management technology solutions. For more than 30 years, we have helped public and private organizations create remarkable customer experiences with software and hardware solutions that seamlessly connect online and onsite engagements. Our integrated enterprise platform and analytics provide the insights to better orchestrate customer interactions, offer timely promotions, and optimize staff and resource planning. Every year we enable 1.8 billion customer journeys across 120 countries. Qmatic has its headquarters in Sweden and is represented globally through a broad network of subsidiaries and partners, We are committed to Keeping the World in Go!?
Qmatic & Customer Experience
Qmatic offers market leading solutions within the Customer Experience Management (CEM) category designed to support great face-to-face experiences in your store, branch or hospital. Qmatic also offers innovative, efficient and secure integration gateways to other ecosystems to enable you to deliver seamless customer journeys.
Would you like to deliver excellent experiences, improve your service, grow your business, increase revenue and acquire new customers, while selling more products to current customers? Talk to us, we have been in the Customer Experience business for more than 30 years.
- Experience. We are the worldís largest supplier of Customer Experience Management solutions for the face-to-face meeting.
- Knowledge. We provide the glue between the online and physical world to allow you to provide seamless and personalized customer journeys.
- Wide range. We provide a full range of products all the way up to large scale enterprise solutions spanning many branches and countries.
- Flexibility. Our solutions are on-premise, off-premise, mobile or cloud based.
Qmatic & Customer Journey Management
Customer journey Management links the service points together, helping managers understand the dynamics of the customerís visit and ultimately his experience. It stresses the importance of planning and monitoring the customerís entire visit, also capturing data and information at each point of contact with a member of staff or self-service point to manage operation and drive efficiency.
We have used all our knowledge and experience to create our six-step methodology. The six steps of Customer Journey Management cover the entire customer journey and every step is the key to ensuring a faster and better service process and business benefits for all kinds of organizations.
The Customer journey Management methodology is central when developing a customer service process. With this approach, it is possible to design solutions that maximize the benefits for the service provider with great results. Whether you have a small location or a wide network of branches, Customer Flow Management will deliver great benefits. There are benefits to be gained in customer experience, productivity, staff efficiency and increasing sales.
A global support program
Qmatic Care - ascertains that your investment has a long life and remains relevant to your business situation. It is about being there for you always. We ensure that your business is in tune with software changes you may not have thought about. It is about keeping your solution delivering every day.
